Privacy policy

Data protection

Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obligated to provide the data. Failure to provide it will have no consequences. This only applies unless otherwise stated during the subsequent processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.

Server log files

You can visit our website without providing any personal information. 

Each time you access our website, usage data is transmitted to us or our web host/IT service provider via your internet browser and stored in log files (so-called server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
The processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in ensuring the trouble-free operation of our website and in improving our offering.

contact

Person responsible
Please contact us if you wish. The controller responsible for data processing is: Next Chapter GmbH, Mühlenweg 4, 35510 Butzbach, Germany.info@bookiepad.de

Customer's proactive contact via email
If you initiate business contact with us via email, we will only collect your personal data (name, email address, message text) to the extent you provide it. This data processing serves to process and respond to your contact request.
If the contact serves to carry out pre-contractual measures (e.g. advice in the event of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR.
If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in processing and answering your request.In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) (f) GDPR, for reasons arising from your particular situation.
We will only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

Collection and processing when using the contact form
When you use the contact form, we collect your personal data (name, email address, message text) only to the extent you provide it. Data processing serves the purpose of establishing contact.
If the contact serves to carry out pre-contractual measures (e.g. advice in the event of purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 (1) (b) GDPR.
If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in processing and answering your request.In this case, you have the right to object at any time to the processing of personal data concerning you based on Art. 6 (1) (f) GDPR, for reasons arising from your particular situation.
We will only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods unless you have consented to further processing and use.

Customer account orders

Customer account
When you open a customer account, we collect your personal data to the extent specified therein. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is based on Art. 6 (1) (f) GDPR. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until the revocation. Your customer account will then be deleted.

Collection, processing and disclosure of personal data when placing orders

When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to process your inquiries. Providing this data is required to conclude a contract. Failure to provide this data will result in no contract being concluded. Processing is based on Art. 6 (1) (b) GDPR and is necessary to fulfill a contract with you.

Your data will be shared, for example, with your chosen shipping companies and dropshipping providers, payment service providers, order processing service providers, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transfer is limited to a minimum.

Reviews Advertising


Data collection when writing a comment or rating
When you comment on or rate an article or post, we collect your personal data (name, email address, comment text) only to the extent you provide it. The processing serves the purpose of enabling and displaying comments/ratings.

By submitting the comment/review, you consent to the processing of the submitted data. This processing is based on Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of your consent until the revocation. Your personal data will then be deleted.

When your comment/review is published, only the email address you provided will be published.

Use of the email address for sending newsletters
We use your email address, regardless of contract processing, exclusively for our own advertising purposes to send newsletters, provided you have expressly consented to this. Data is processed on the basis of Art. 6 (1) (a) GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.

Your data will be forwarded to an email marketing service provider as part of the contract processing. It will not be passed on to any other third parties.

Inventory management

Use of an external inventory management system
We use a merchandise management system to process your order. For this purpose, your personal data collected during the order process will be transferred to Xentral ERP Software GmbH, Fuggerstraße 11, 86150 Augsburg transmitted.

The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is based on Art. 6 (1) (b) GDPR.

Zahlungsdienstleister       Bonitätsauskunft      

Use of Klarna Payment Options

We use the payment service of Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna") on our website. By selecting and using payment via Klarna, the data required for payment processing will be transmitted to Klarna in order to fulfill the contract with you using the selected payment method. This processing is based on Art. 6 (1) (b) GDPR.

Cookies may be stored that enable your browser to be recognized. The resulting data processing is based on Art. 6 (1) (f) GDPR, based on our overriding legitimate interest in offering a customer-oriented range of payment methods.You have the right to object to the processing of personal data concerning you at any time for reasons related to your particular situation.

"Pay Later" (invoice), "Pay Now" (payment by direct debit), "Financing" (hire purchase)

For certain payment methods such as “Pay Later” (invoice), “Pay Now” (payment by direct debit), “Financing” (installment purchase), Klarna reserves the right to obtain a credit report based on mathematical-statistical procedures using credit agencies.

For this purpose, Klarna transmits the personal data required for a credit check, such as first and last name, address, gender, email address, IP address and data related to the order, to a credit agency for the purpose of identity and credit checks and uses the information received about the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. The credit report may contain probability values (score values) that are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate interests are taken into account in accordance with the statutory provisions. The data processing serves the purpose of the credit check for the initiation of a contract. The processing is carried out on the basis of Art. 6 (1) (f) GDPR due to our overriding legitimate interest in protecting against payment default if Klarna makes advance payments.You have the right to object to this processing of personal data concerning you based on Art. 6 (1) (f) GDPR at any time by notifying Klarna, for reasons arising from your particular situation.Providing this data is necessary for concluding the contract using your preferred payment method. Failure to provide this data will result in the contract not being concluded using your chosen payment method.

Further information, in particular to which credit agencies Klarna passes on your personal data, can be found athttps://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies.

General information about Klarna can be found at:https://www.klarna.com/de/Your personal information will be processed by Klarna in accordance with applicable data protection regulations and as set out in Klarna’s privacy policy athttps://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacytreated.

Using SOFORT

We use the payment service provider SOFORT GmbH (Theresienhöhe 12, 80339 Munich, Germany; "SOFORT") for payment processing on our website. Sofort GmbH is a company of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). The data processing serves the purpose of being able to offer you various payment methods through payment processing via the payment service provider SOFORT. If you have chosen this payment option, the data required for payment processing will be transmitted to SOFORT. This data processing is based on Art. 6 (1) (b) GDPR. Further information on data processing when using the payment service provider SOFORT can be found athttps://www.sofort.com/1.0/shared/content/legal/terms/de-DE/SOFORT/andhttps://www.klarna.com/sofort/.

Transfer of personal data to third parties

We may share your personal data with the following companies/categories of persons in accordance with the law:

Tax audit and other authorities
External service providers and professional advisors such as lawyers, auditors, accountants, credit agencies, debt collection agencies, postal/shipping service providers, freight forwarders e.g. UPS, DHL, Deutsche Post
Payment providers such as PayPal (Europe) S.à rl et Cie, S.CA, 22-24 Boulevard Royal, L-2449 Luxembourg; Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, (Amazon Pay) Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg; (Apple Pay) Apple Distribution International, Hollyhill Industrial Estate, Hollyhill Cork, Ireland; Shopify Payments, 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5; Google Pay (Europe), Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

E-commerce platform Shopify
To operate our online store, we use Shopify, a service provided by Shopify Inc., 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5. This service provides an e-commerce platform through which we offer our products for sale. The data transmitted as part of your order is stored on a Shopify server.

Shopify has specifically designed its infrastructure to be GDPR-compliant for cross-border data transfers. Europeans' personal data is first received and processed at Shopify's EU headquarters in Ireland and then transferred to its parent company in Canada.

When information is transferred from there to processors located in other countries, such as the United States, it is done so in compliance with the export requirements of Canadian privacy law recognized by the European Commission. In addition, personal data may be transferred within a corporate group (e.g., between Shopify Inc. in Canada and Shopify in the United States) if those companies have internal data protection policies (so-called Binding Corporate Rules (BCRs)) approved by the European Data Protection Authority (based here in Ireland) (Article 47 GDPR).

Finally, data transferred from Shopify Canada to the United States is encrypted during transmission and at rest. This means it cannot be easily disassembled. For more information, see http://www.shopify.com/legal/privacy.

The legal basis for the transfer of data to third parties for the purpose of contract processing or for billing purposes is Art. 6 (1) (b) GDPR and Art. 6 (1) (c) GDPR for disclosure in cases ordered by law.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is visited again.

Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the cookies from being stored and the data they contain from being transmitted. Cookies that have already been stored can be deleted at any time. However, we would like to point out that you may then not be able to use all of the functions of this website to their full extent.

You can use the links below to find out how to manage (including deactivating) cookies in the most important browsers:

Chrome: https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Unless otherwise specified below in the data protection declaration, we only use these technically necessary cookies for the purpose of making our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after you have changed pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.

The use of cookies or similar technologies is based on Section 25 (2) of the TTDSG (Teleservices Data Protection Act). Your personal data is processed on the basis of Article 6 (1) (f) GDPR, based on our overriding legitimate interest in ensuring optimal website functionality and a user-friendly and effective design of our offering.

You have the right to object to the processing of personal data concerning you at any time for reasons related to your particular situation.

Analysis advertising tracking

Use of Hotjar
We use the analysis tool of Hotjar Ltd. on our website. (Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julians STJ1000, Malta; “Hotjar”).
The data processing serves the purpose of needs-based design, optimization and analysis of our website.
The tool randomly records visitors' movements on the website. This creates a log of mouse movements, scrolling behavior, time spent on the website, and clicks (a so-called heatmap).
For this purpose, Hotjar uses cookies, among other things. The following information is collected: IP address (in anonymized form), information about the device you use (screen size, device, unique device identifier), information about the browser you use, location data (country only), preferred language for displaying the website, and the operating system used. Detailed information about the cookies used, their function, and the storage period can be found here:https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies.
This data is used to create user profiles under a pseudonym. The data is not used to personally identify the website visitor and is not merged with the personal data of the person using the pseudonym. Hotjar is contractually prohibited from selling the collected data to other third parties.
Your data may be transferred to the USA. For the USA, the EU Commission has issued an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Hotjar is not certified under the TADPF. Data transfers are based, among other things, on appropriate safeguards. Hotjar will provide you with further information on the measures taken upon request.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TTDSG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
Further information on data protection when using Hotjar can be found here:https://www.hotjar.com/legal/policies/privacy#enduserenglish.

Using the Meta Pixel

We use the Meta Pixel of Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "Meta") on our website.

Meta and we are jointly responsible for the collection of your data when integrating the service and the transmission of this data to Meta. This is based on an agreement between us and Meta regarding the joint processing of personal data, which defines the respective responsibilities. The agreement is available athttps://de-de.facebook.com/legal/terms/businesstoolsWe are therefore particularly responsible for fulfilling the information obligations pursuant to Articles 13 and 14 of the GDPR, for adhering to the security requirements of Article 32 of the GDPR with regard to the correct technical implementation and configuration of the service, and for complying with the obligations under Articles 33 and 34 of the GDPR, insofar as a breach of the protection of personal data affects our obligations under the joint processing agreement. Meta is responsible for protecting the rights of those affected pursuant to Articles 13 and 14 of the GDPR. 15 - 20 GDPR, to comply with the security requirements of Art. 32 GDPR with regard to the security of the service and to fulfil the obligations under Art. 33, 34 GDPR, insofar as a breach of the protection of personal data affects Meta's obligations under the joint processing agreement.

The purpose of the application is to target website visitors with interest-based advertising on the social networks Facebook and Instagram. For this purpose, the Meta remarketing tag has been implemented on the website. This tag establishes a direct connection to the Meta servers when you visit the website. This transmits to the Meta server which of our pages you have visited. Meta assigns this information to your personal Facebook and/or Instagram user account. When you visit the social networks Facebook or Instagram, you will then be shown personalized, interest-based ads.

The application also serves the purpose of compiling conversion statistics. This allows us to learn the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag, as well as the actions taken after being redirected to this website. However, we do not receive any information that could personally identify users.

Your data may be transferred to the USA. For the USA, the EU Commission has issued an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has certified itself according to the TADPF and is thus committed to complying with European data protection principles.

Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You may revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
You can deactivate the "Custom Audiences" remarketing feature here. For more information about Meta's collection and use of data, your rights in this regard, and options for protecting your privacy, please see Meta's privacy policy athttps://www.facebook.com/about/privacy/.

Use of Google Ads Conversion Tracking
We use the online advertising program “Google Ads” on our website and, as part of this, conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad served by Google, a conversion tracking cookie is stored on your computer. These cookies have a limited lifespan, contain no personal data, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to that page. Each Google Ads customer receives a different cookie. This means that cookies cannot be tracked across Ads customers' websites.
The information collected through the conversion cookie is used to compile conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users.
Your data may be transferred to Google LLC's servers in the USA. For the USA, the EU Commission has issued an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus committed to complying with European data protection principles.

The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TTDSG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
Further information and Google’s privacy policy can be found at:https://www.google.de/policies/privacy/

Use of the remarketing or “similar audiences” function of Google Inc.
We use the remarketing or "similar audiences" function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The application is used to analyze visitor behavior and interests. Google uses cookies to analyze website usage, which forms the basis for creating interest-based ads. These cookies record visits to the website and anonymized data about website usage. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will see ads that are highly likely to reflect previously viewed product and information areas.
Your data may be transferred to Google LLC servers in the USA. For the USA, the EU Commission has issued an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself according to the TADPF and is thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TTDSG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
Further information on Google Remarketing and the associated privacy policy can be found at:https://www.google.com/privacy/ads/

Plugins and Miscellaneous

Using Google Tag Manager
We use the Google Tag Manager of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript tags and HTML tags, which are used, in particular, to implement tracking and analysis tools. Data processing serves the purpose of tailoring and optimizing our website to meet your needs.
The Google Tag Manager itself does not store cookies, nor does it process personal data. However, it does allow the activation of additional tags that can collect and process personal data.
Further information on terms of use and data protection can be foundhere.

Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “YouTube”) on our website. YouTube is an affiliated company of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
This feature displays videos stored on YouTube in an iFrame on the website. The "Enhanced Data Protection Mode" option is activated. This means that YouTube does not store any information about website visitors. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transferred to the USA. For the USA, the EU Commission has adopted an adequacy decision, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself according to the TADPF and is therefore committed to adhering to European data protection principles.
The use of cookies or similar technologies is based on your consent in accordance with Section 25 (1) S1 TTDSG in conjunction with Art. 6 (1) (a) GDPR. Your personal data will be processed with your consent on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of your consent until the revocation.
For more information about the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy, please see YouTube’s privacy policy athttps://www.youtube.com/t/privacy.

Supplement to the privacy policy

Some services help us better understand visitors' browsing habits and how they interact with our site. We use the following partners on our site.